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CANCELLATION & REFUND POLICIES 

At Luxora Trends, we follow a streamlined order processing and fulfillment system to deliver high-quality products globally. Our cancellation and refund policies are designed to protect both the buyer and the seller in line with international fulfillment standards. Please read the following terms carefully before placing or cancelling an order.

1. Order Cancellation Policy

1.1 Order Cancellation by Customer

⏰ Cancellation Window:
Orders can only be cancelled within 2 hours of placing them or Before dispatch . After this timeframe/Dispatch from our warehouse, the order is automatically processed and cannot be changed or stopped.

🛠 How to Cancel:

  • Contact our support team immediately via:

  • Provide your Order Number and reason for cancellation.

💰 Refund for Cancelled Orders:

  • If the cancellation is approved before order processing:

    • Prepaid orders: Refund will be issued to the original payment method within 7-10 business days.

    • Cash on Delivery (COD): Cancellation is free if the order has not been shipped. No refund is required.

❗Note: Orders cannot be cancelled once they are processed for shipment or already dispatched.

1.2 Order Cancellation by Luxora Trends

Luxora Trends reserves the right to cancel any order under the following conditions:

  • Product is out of stock or discontinued

  • Payment verification fails

  • Suspicion of fraudulent activity or high-risk transaction

In these cases, the customer will be notified immediately, and a full refund will be issued.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be requested and processed under the following conditions:

  • Damaged or Defective Products: Items received are broken, have major defects, or are not functioning.

  • Wrong Item Delivered: Product received does not match the order specifications.

  • Approved Cancellation: Order was cancelled within the allowed time or by Luxora Trends.

📷 Photo or video proof is mandatory for damaged or wrong items.

2.2 Non-Refundable Items

  • Digital goods (e.g. downloadable content, e-gift cards)

  • Items marked "final sale" or "non-returnable" at the time of purchase

  • Items returned without approval or outside the valid return window

2.3 Refund Request Procedure

Step 1:
Contact our team at +91-8218730152 or support@luxoratrends.com.
Share your order ID and photo/video evidence of the issue.

Step 2:
Our dispute team will verify the case and notify you of refund approval status within 2-3 business days.

Step 3:
Upon approval, the refund will be processed as follows:

  • Prepaid Orders: Refunded to the original payment method.

  • COD Orders: Refunded via bank transfer after the customer provides correct account details.

2.4 Refund Timelines

  • Refunds are processed within 7–10 business days from the date of approval.

  • The final crediting time may vary depending on the customer’s bank or payment provider.

3. Return Shipping Charges

  • For damaged, defective, or incorrect items, Luxora Trends will cover the return shipping cost.

  • For all other approved returns (e.g., size issues, change of mind), the customer will bear the return shipping charges.

4. Contact Information

For cancellations, refunds, or support, you can reach us through:

📍 Registered Office:
135/A, Narayana Bhawan, Balaji Puram,
Nawabganj, Bareilly, Uttar Pradesh – 262406, India

📞 Phone/WhatsApp: +91-8218730152
📧 Email: founder@luxoratrends.com

We truly value your trust and are committed to offering a seamless shopping experience. Thank you for choosing Luxora Trends for your lifestyle needs.​

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