CANCELLATION & REFUND POLICIES

At Luxora Trends, we aim to ensure customer satisfaction with every purchase. We understand that situations may arise where you need to cancel an order or request a refund. Please read the following Cancellation and Refund Policy carefully to understand our process and conditions.

Cancellation Policy

1. Order Cancellation by Customer:

Timeframe for Cancellation: Orders can be cancelled within 2 hours of placing them. Once the order is processed for shipping, cancellations will not be possible.
How to Cancel:

Contact our customer support team immediately at +91-8218730152 or email us at support@luxoratrends.com.
- Provide your order number and reason for cancellation.
Refund for Cancelled Orders:

If payment was made, the refund will be processed to the original payment method within *7-10 business days*.
For Cash on Delivery (COD) orders, cancellation is free of charge as long as the order is not shipped.

2. Order Cancellation by Luxora Trends

Luxora Trends reserves the right to cancel orders due to the following reasons:
Product unavailability.
Payment issues or verification failure.
Suspected fraudulent activity.
In such cases, customers will be informed immediately, and a full refund will be processed.

Refund Policy

1. Refund Eligibility
Refunds are applicable under the following conditions:

Defective or Damaged Products: If the item received is damaged or has manufacturing defects.
Wrong Item Delivered: If the product delivered does not match your order.
Order Cancellation: If the order is canceled within the allowed timeframe or by Luxora Trends.

2. Non-Refundable Items

Digital products, e-gift cards, and downloadable content are non-refundable.
Items marked as "final sale" or "non-returnable" at the time of purchase are not eligible for refunds.

3. Refund Process

Step 1: Contact our support team at +91-8218730152 or email support@luxoratrends.com with your order details and proof of the issue (photos/videos of the product).
Step 2: Upon verification, we will notify you of the refund approval status within 2-3 business days.
Step 3: Approved refunds will be processed to the original payment method. COD refunds will be processed via bank transfer, and customers must provide their bank account details.

4. Refund Timelines

Refunds are typically processed within 7-10 business days from the date of approval. However, the time taken by your bank or payment provider may vary.

Return Shipping Charges

For returns due to defective, damaged, or incorrect items, Luxora Trends will cover the return shipping cost.
For other cases, the customer will bear the return shipping charges.

Registered Office:
135/A, Narayana Bhawan, Balaji Puram,
Nawabganj, Bareilly, Uttar Pradesh, India 262406

Contact: +91-8218730152
Email: support@luxoratrends.com

We value your trust and strive to make your shopping experience with Luxora Trends seamless and satisfying. Thank you for choosing us!